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Frequently Asked Questions

FAQs

How to order?

You can place your order thru our website rarefoodshop.com

 

Available mode of Payments.

We accept Gcash, Credit and Debit cards through Paymongo, Paypal and Cash on Delivery.

 

Delivery Schedule

Delivery: Monday – Saturday, 9am until 9pm.

 

We do same day delivery for items under the RARE FOOD SHOP BRAND every Monday to saturday with 3pm cutoff time. Items from other vendors will arrive within 1 to 2 days.

 

Office Hours

Office Hours: Monday to Friday– 9am to 6pm

                          Saturday – 9am to 2pm

 

Do you have retail/ other stores?

Unfortunately, we don’t, but we are also available in Lazada, Grab (Paranaque), Shopee, Food Panda and Picakroo.

 

 

 

How much is the Delivery Fee?

Metro Manila, Cavite, Laguna, Batangas and Rizal– 120
Pampanga and Bulacan – 350

Nationwide (Dry goods only) - 350

 

Where do you Deliver?

We can deliver within Metro Manila, GMA, Pampanga and Bulacan. Nationwide delivery is back for Dry items only.

 

How do you ship your products?

We use a combination of our inhouse riders and third-party logistics such as Lalamove, Grab and Mr. Speedy.

 

What will happen when I failed to received my order?

We can arrange another delivery. Kindly message us through any of our social media accounts or email us at shop@rarefoodshop.com. We don’t encourage redelivering freshly baked items and Fresh fruits and Vegetables for we ensure the freshness of our goods. Failure to receive fresh goods will result to cancellation.

 

Can I request for a special packaging as a gift to another person?

Yes, you can! Let us know how we can make your special someone feel special. Though we charge extra for the gift box. You can message us to know more.

 

How will I know if my order is confirmed?

You will receive a confirmation email or txt message.

 

 

Do you Accept bulk order? Do you have wholesale?

Yes, we do! Fill up our wholesale form and we’ll call you as soon as we can.

https://rarefoodshop.com/pages/wholesale-orders

 

How will I file a complaint?

You can send us a message through any of our social media accounts or you can file a complaint using our Refund Center. https://rarefoodshop.returnscenter.com/

 

For other concern, suggestion and clarification email us at shop@rarefoodshop.com. For vouchers, Sale and Updates, you may follow our social media accounts:

 

Facebook: https://www.facebook.com/rarefoodshop

Instagram: https://www.instagram.com/rarefoodshop